About
I'm a London-based professional with 15+ years across venue management, hospitality, high-volume customer service and telephone-based casework, including frontline work on Universal Credit, NHS and ACAS contact lines.
Skilled in conducting robust, structured interviews, closely scrutinising detailed evidence to identify discrepancies and inconsistencies, and taking corrective action under fast-paced, compliance-driven conditions. Calm, highly organised and confident handling sensitive information, vulnerable or challenging individuals, and shifting priorities, with particular strengths in investigative interviewing and compliance casework.
As a practising multimedia artist working across oil painting, sculpture, drawing and music production, I bring genuine artistic literacy and an understanding of creative processes, materials and studio environments.
Professional Experience
Dec 2024 — Jan 2026
Team Leader · Greene King · Victoria
- Led front-of-house operations for a high-volume hospitality site, supervising 12 staff and delivering consistent service across 150+ covers per shift.
- Maintained full compliance with licensing, food hygiene and health & safety procedures, contributing to clean audits and incident-free trading.
- Resolved escalated customer concerns at the point of contact, sustaining satisfaction and repeat business.
- Managed stock control and ordering, keeping wastage and variance within 3%.
- Operations
- Health & Safety
- Stock Control
- Leadership
Mar 2022 — Dec 2025
Developer / Operations Assistant · Nashat · Croydon
- Optimised operational systems, workflows and internal tools, troubleshooting technical and process issues to reduce manual workload by 20 hrs/week.
- Streamlined internal admin by implementing a new centralised inventory management system, improving turnaround and team coordination.
- Systems
- Workflow
- Troubleshooting
- Inventory
Sep 2024 — Apr 2025
Data Analyst · IO-Sphere · Liverpool Street
- Developed analytical and data-handling skills for structured problem-solving and reporting.
- Worked with information, workflows and digital tools to support clear, accurate and well-organised decision-making.
- Data Analytics
- Reporting
- Problem Solving
Feb 2022 — Jan 2023
Assistant Manager · Ninth Life · Catford
- Managed daily venue operations, supervising up to 18 staff and overseeing rota planning, stock control and budget management.
- Ensured compliance with licensing and health & safety standards; trained and onboarded new staff.
- Coordinated 20+ venue events, ensuring seamless execution and compliance with safety standards.
- Venue Operations
- Events
- Rota Planning
- Budgeting
Feb 2021 — Feb 2022
Customer Advisor / Customer Service Agent · Serco (via Adecco) · Universal Credit (HMRC), NHS & ACAS
- Agency telephone caseworker for Adecco on assignment to Serco, handling high call volumes across Universal Credit, NHS and ACAS (Advisory, Conciliation and Arbitration Service) helplines.
- Conducted structured telephone interviews to verify caller information and supported vulnerable or distressed individuals with calm, accurate, compliant case handling.
- Sustained service levels through high-volume periods, including the Christmas peak, consistently covering unplanned overtime to meet demand and compliance benchmarks.
- Compliance Casework
- Investigative Interviewing
- Universal Credit
- Customer Service
Aug 2017 — Feb 2021
General / Assistant Manager · The Tiger · Homerton
- Managed all aspects of day-to-day venue operations, leading and developing a team of 10.
- Owned rotas, service delivery and staff development; maintained licensing and safety compliance.
- Managed stock control, ordering and supplier contract negotiation, securing cost-effective terms.
- People Management
- Compliance
- Supplier Negotiation
Jan 2013 — Dec 2015
Creative Director / Chief Engineer · Samurai Sound
- Built and managed studio site, operations, equipment and signal flow, delivering reliable, high-quality sessions for artists and clients.
- Led creative direction and audio engineering — overseeing recording, mixing and mastering sessions.
- Collaborated with artists from concept through to final production.
- Studio Operations
- Audio Engineering
- Creative Direction
Further career history available on request.
Core Competencies
Decision-Making & Organisation
Managing complex, competing priorities and shifting workloads in fast-paced, compliance-driven environments, with consistent follow-through on outstanding actions.
Communication & Stakeholder Engagement
Engaging effectively with colleagues, customers and external partners, presenting information professionally to diverse audiences and handling sensitive or challenging interactions.
Investigative Interviewing & Compliance Casework
Universal Credit, NHS and ACAS contact-centre casework; structured interviewing to verify information and scrutinise evidence; accurate case recording, data protection/GDPR compliance, escalation and de-escalation.
Accuracy & Attention to Detail
Stock control, ordering and variance management within tight tolerances; identifying discrepancies and inconsistencies across detailed records; methodical, evidence-based approach to verification.
Resilience, Adaptability & Independent Working
Calm, composed multitasking under pressure; works effectively both independently and within a team; energy, positivity and adaptability in delivering outcomes, including with vulnerable or challenging individuals.
Artistic Practice
A practising multimedia artist across oil painting, sculpture, drawing and music production.
Direct experience with materials handling, studio logistics, safe storage and documentation — all informing how I support creative environments and understand artists' operational needs.
- Oil Painting
- Sculpture
- Drawing
- Music Production
- Audio Engineering
Education & Certifications
- Business ManagementThe Open University
- Data Analytics Applied DiplomaCertification
- Customer Service Excellence CertificateCertification